Immediate Concern over the Safety and Welfare of a child.

If you have an immediate concern over the safety and welfare of a child there are a number of actions you can take:

  • Phone 999– you will be put through to the Police where you can report the nature of your concern.
  • Refer to Children’s Social Care – Family Front Door.

The Family Front Door, Initial Contact and Referral Team is the central point for all referrals for children and young people aged 0 to 18 years and living in Worcestershire where there is safeguarding or child protection concerns for them.

If you have an immediate concern about the safety and welfare of a child please phone the Family Front Door directly on 01905 822666.

If you have a child protection concern outside of normal office hours please contact our out of hours emergency duty team (EDT) telephone 01905 768020.

Call Childline on 0800 1111  –

Childline will talk you through any concerns you have regarding the safety of a child.

Young Minds Parenting Support –

Parenting isn’t always easy. Although it’s often amazing and rewarding to watch your children grow, and to help them learn to be independent, it can also be really hard work. Guides provide information to some common mental health conditions, how children and young people can cope, and where to go to get help.


Services include Relationship counselling for individuals and couples, Family Counselling, Mediation, Children and Young People’s Counselling and Sex Therapy. We also provide friendly and informal workshops for people at important stages in their relationships.

Family lives

Parenting teenagers can be likened to a rollercoaster, with many ups and downs along the way. Parents may feel more anxious as their teen becomes more independent and it can become harder to give them advice. Parenting teenagers can be an enjoyable experience with a little bit of preparation and Family lives offer a wealth of information on the different issues parents might face.

Redditch Borough Council – Parenting and Community Team –

Redditch BC Parenting and Community Team offer groups for parents/carers and provide community information including Childcare Funding Advice to families in Bromsgrove and Redditch.  We also work in partnership with providers within the local community so we can offer advice and guidance to all families

Worcestershire Children First – Early Help Family Support

WCF – Early Help Family Support offer help and support to parents who are experiencing difficulties in their family or are worried about their children.  They offer advice and guidance on a wide range of family matters.


Whatever you’re going through, a Samaritan will face it with you. They are available 24 hours a day, 365 days a year.


Refuge offers support to women and children. They have a 24 hour National Domestic Abuse Helpline (free) and offer guidance on how recognise the signs of abuse and get appropriate support.

Men’s Advice Line

Men’s Advice Line is a confidential helpline for male victims of domestic abuse and those supporting them. We offer advice and emotional support to men who experience abuse, and signpost to other vital services that help keep them and their children safe.

Think U Know

Thinkuknow is an education programme from the National Crime Agency’s CEOP Command. Thinkuknow is unique. It is underpinned by the latest intelligence about child sex offending from CEOP Command. Thinkuknow aims to ensure that everyone has access to this practical information – children, young people, their parents and carers and the professionals who work with them.

Two Pennies Money Advice –

An award-winning independent local money advice agency working in the county of Worcestershire from premises in Worcester. We help people who are having problems with debt.

Cranstoun – (formally Swanswell)

Can work with individuals who want to change their alcohol and/or drug use, and live in Worcestershire. Their service supports adults and young people.

Gingerbread –

Are the leading national charity working with single parent families. The charity supporting single parent families to live secure, happy and fulfilling lives.

Covers black women’s health issues, English as a second language and black youth groups.
Developed by 2GETHER NHS Foundation Trust , and approved by NHS choices, this app is an interactive mood diary for monitoring and understanding emotional wellbeing. It includes tips and guidance on how to influence mood.
Tel: 0207 794 2313
A children’s mental health charity providing specialist help and training and carrying out research.
Tel: 0300 123 3393 (Weekdays 9-5pm)
Text: 86463
National mental health charity, which offers an excellent range of materials on all aspects of mental health. It also lists details of local Mind Associations.

Please click here for details on Operation Encompass